Building strong client relationships begins with understanding people. In this course, you'll explore how cultural competency strengthens communication, builds trust, and helps create positive experiences for every client you serve. Through practical strategies and real-world examples, you'll learn how to better understand the person behind the transaction, communicate with confidence, and continue growing as a trusted real estate professional. Whether you're working with first-time buyers, experienced homeowners, or clients from diverse backgrounds, these skills will help you provide exceptional service throughout your career.
Details
Course Number
TREC #40159-RECE
Provider
#127-CEP Austin Board of REALTORS®
Instructors
Instructor
Memo Vargas
Instructor
Liliia Solomicheva
Liliia Solo is a REALTOR® serving the Austin Metropolitan Area and a Global Ambassador for Ukraine with the Austin Board of REALTORS®.
Helping people has always been at the center of her career. Before moving to the United States and becoming a REALTOR®, Liliia worked for a large international company in Ukraine, where she supported expatriate employees and their families relocating from different parts of the world. That experience gave her a deep appreciation for the opportunities, challenges, and emotions that often come with adjusting to a new environment.
In 2022, she relocated from Ukraine to Texas herself, which allowed her to experience many of those same challenges firsthand. As both a relocation professional and an immigrant, she understands that buying a home is often about much more than a real estate transaction; it is often part of a major life transition.
Today, Liliia combines her professional expertise and personal experience to help clients feel informed, supported, and confident throughout the home-buying process. She is passionate about building trust, creating meaningful connections, and serving people with empathy, clear communication, and understanding.