Christina Leipold

Christina Leipold is the Director of Customer Success at the Austin Board of REALTORS® (ABoR), where she leads the teams and initiatives that support the day-to-day success of ABoR members and Unlock MLS subscribers. Since joining ABoR in 2024, Christina has focused on enhancing the member experience through exceptional service, operational excellence, and continuous improvement. Her responsibilities include overseeing customer service, MLS compliance operations, technology support, staff development, and strategic initiatives designed to strengthen service delivery and help members succeed.

With more than 20 years of experience in customer success, operations, account management, and technology support, Christina has built a career centered on helping customers achieve their goals while creating efficient, scalable solutions for organizations. Her professional background includes leadership roles across SaaS, fintech, wealthtech, technology, and membership-based organizations, where she has led high-performing teams, improved customer support operations, and implemented processes that enhance both customer experiences and organizational performance.

One of the most rewarding aspects of Christina’s role is helping members and subscribers navigate the tools, services, and resources they rely on every day. She is passionate about improving the customer experience and finding practical ways to make processes more effective and accessible. Whether implementing new technology, improving workflows, or supporting team development, Christina enjoys creating solutions that make a meaningful difference for both customers and employees.

A dedicated lifelong learner, Christina holds the CMLX2 designation and is a member of the Phi Kappa Phi Honor Society. She earned a Bachelor of Arts in Government with a minor in Race and Ethnic Studies from the University of Redlands, as well as a Master of Legal Studies and a Risk Management and Compliance Certificate from Texas A&M University School of Law. She is also actively involved in the community through the Junior League of Austin and volunteer service with the Central Texas Food Bank.

Outside of work, Christina enjoys exploring Austin’s food scene, attending hockey games and tournaments, and spending time with friends and family. She lives in Austin with her husband and enjoys traveling and making memories with him and her three bonus sons, especially during hockey season.